Ybug alternatives: 8 tools compared for 2026
Ybug describes itself as “Effortless visual feedback for websites and web apps”: a feedback widget with annotated screenshots and video, the closest of these to Broken Here in shape, priced by team members and projects. Broken Here, which we make, is a bug-reporting widget for websites whose tickets carry what actually broke. Below are the 8 alternatives, then the two side by side, from what each said on its own pages on 7 November 2026.
The 8 alternatives
- Broken Here: for teams whose bugs are found by clients, colleagues and customers, with the console errors and failed requests in every ticket and a free plan for one site.
- BugHerd: agencies whose clients want to work the feedback with them, on a kanban board of notes pinned to the page.
- Marker.io: teams that want session replay beside each report, and can put the developers who need it on its higher plans.
- Usersnap: product teams that want NPS and CSAT surveys, a feature-request board and bug reports in one tool.
- Userback: product teams that want surveys, NPS, a feature portal and session replay beside bug reports, in one product.
- Pastel: getting a client's sign-off on a page, an image or a PDF through a shared link, with nothing installed.
- Ruttl: studios reviewing live sites, mobile apps, images and PDFs in one workspace.
- Jam: software teams filing their own bugs, as a recording with the logs attached, from an extension.
Ybug and Broken Here, row by row
| Ybug | Broken Here | |
|---|---|---|
| Priced by | Team members and projects, per tier; reporters unlimited | By sites. The whole team is in, reporters are never counted |
| Free plan | Yes, for solo testing: one project, one team member, 50 screenshots a month | Yes: one site, 50 reports a month, no card |
| Reporter needs an account | No: clients, testers and users send feedback without signing in | No account, ever: a button on the site and one sentence |
| Captured with each report | Annotated screenshot, URL, browser, operating system, screen size; video on the higher plans | Page, browser, device, window size, the element, a screenshot with passwords blurred |
| Console errors and failed requests | None on Free, limited console on Basic, console, errors and network on Startup and Company | Console errors and failed requests in every ticket, on every plan, including Free |
| Install | A script, an npm package, a browser extension or a WordPress plugin | One script tag, or a WordPress plugin |
| Trackers | Jira, Asana, Trello, ClickUp, GitHub, GitLab, YouTrack and many more | Yours. If it is not connected yet, we add it; GitHub for the coding agent's pull requests |
Ybug’s column is what its own pages said on 7 November 2026: ybug.io, ybug.io/pricing. We left prices out because they change; see theirs, and Broken Here pricing. If a cell is wrong, write in and we fix it.
When your own API fails
Tell the project which API is yours. When a request to it fails in front of a visitor, the widget can offer them a report with the failure already filled in. With no API named it never appears, and a wrong password or a form error never interrupts anyone.
Where Broken Here is different
Developer context on every plan
Ybug records the console and the network on its two higher plans. Broken Here puts console errors and failed requests in every ticket, Free included.
Priced by sites, not seats
Nobody on your team is left off the tool to save a seat; the price follows the sites you look after.
The reporter hears back
Every report answers with a status link that needs no login, and a team member's findings during one review become one ticket.
When to pick Ybug instead
Pick Ybug if you want video recording with the report, or a widget installed from npm. Pick Broken Here if you want the console errors and failed requests from the first plan, and a team that is not counted.
See it on one report
The live demo is a page built to break, carrying the real widget. Break it, report it, and read the ticket. The comparison table puts Broken Here, Marker.io and BugHerd side by side.