Jam alternatives: 8 tools compared for 2026
Jam describes itself as “capture tool for software teams”: a browser extension a software team uses to record a bug with its logs and network requests, and a Recording Link to send a customer. Broken Here, which we make, is a bug-reporting widget for websites whose tickets carry what actually broke. Below are the 8 alternatives, then the two side by side, from what each said on its own pages on 7 November 2026.
The 8 alternatives
- Broken Here: for teams whose bugs are found by clients, colleagues and customers, with the console errors and failed requests in every ticket and a free plan for one site.
- BugHerd: agencies whose clients want to work the feedback with them, on a kanban board of notes pinned to the page.
- Marker.io: teams that want session replay beside each report, and can put the developers who need it on its higher plans.
- Usersnap: product teams that want NPS and CSAT surveys, a feature-request board and bug reports in one tool.
- Userback: product teams that want surveys, NPS, a feature portal and session replay beside bug reports, in one product.
- Ybug: small teams that want a feedback widget with annotation and video, and can pay for the plan that records the console.
- Pastel: getting a client's sign-off on a page, an image or a PDF through a shared link, with nothing installed.
- Ruttl: studios reviewing live sites, mobile apps, images and PDFs in one workspace.
Jam and Broken Here, row by row
| Jam | Broken Here | |
|---|---|---|
| Priced by | Per creator; viewers unlimited | By sites. The whole team is in, reporters are never counted |
| Free plan | Yes: five creators, 30 Jams and five Recording Links a month | Yes: one site, 50 reports a month, no card |
| Reporter needs an account | A creator holds a seat and the extension; for a Recording Link, not stated | No account, ever: a button on the site and one sentence |
| Captured with each report | Video recording, logs, network requests, user events, device details | Page, browser, device, window size, the element, a screenshot with passwords blurred |
| Console errors and failed requests | Console and network logs, listed as a core feature | Console errors and failed requests in every ticket, on every plan, including Free |
| Install | A browser extension, or a Mac or iOS app; no script on the site stated | One script tag, or a WordPress plugin |
| Trackers | Jira, Linear, Slack and more | Yours. If it is not connected yet, we add it; GitHub for the coding agent's pull requests |
Jam’s column is what its own pages said on 7 November 2026: jam.dev, jam.dev/pricing. We left prices out because they change; see theirs, and Broken Here pricing. If a cell is wrong, write in and we fix it.
When your own API fails
Tell the project which API is yours. When a request to it fails in front of a visitor, the widget can offer them a report with the failure already filled in. With no API named it never appears, and a wrong password or a form error never interrupts anyone.
Where Broken Here is different
A button on the site, for anybody
Jam is what a software team records its own bugs with. Broken Here puts the button on the site, so a client or a customer reports from the page they are on with nothing to install and no link to be sent first.
Into the tracker, with a status link back
The ticket lands in your tracker, and the reporter gets a status link that needs no login.
Priced by sites, not creators
Everybody on the team can report and read, and nobody who reports from outside it is counted.
When to pick Jam instead
Pick Jam if it is your own team filing bugs and a video of the bug is the point. Pick Broken Here if the bugs are found by clients, colleagues who do not code, and customers.
See it on one report
The live demo is a page built to break, carrying the real widget. Break it, report it, and read the ticket. The comparison table puts Broken Here, Marker.io and BugHerd side by side.